Say hello to messaging that arrives when and how you want.
The tray option adds a new icon to the app tray to bring up an action sheet ofdelivery options.
The send button option adds a selection to the Send Effects screen. Pressing and holding the send icon opens this menu.
The keyboard option adds an icon to the keyboard which brings up an action sheet of delivery options.
The text icon option adds an icon inside the message field on the left. Tapping the icon opens this menu.
This mind map explores the motivations people have for sending text messages, which include social, technological, physical, and geographical influences. The threads between points signify places where motivations cross over, revealing trends in user behavior that were important to consider.
For this feature, trends, social circles, functionality, accessibility, and tech savvy were a few main influencing factors in the solution.
.jpg)
These task flows show the steps a person would take to schedule message delivery or save a draft.
Based on actual stories of those interviewed during discovery, two scenarios were created: a business scenario and a personal scenario. These flows demonstrate the likely actions taken and prompts needed to aid in completion of the task.
These flows revealed that a minimum of 3 screens were needed to demonstrate the flow for user testing.
.png)
The Intervals icon allowed users to schedule delivery or save a draft of a message to review at a later time.
The original icon was simplified to promote visibility and recognition, and help users easily identify what it might do.
The original icon displayed a chat message bubble with a clock nested inside of it.
Users reported difficulty identifying the original icon. A simple clock proved easier to see.
When the Intervals icon is selected, an action sheet appears, offering options to schedule delivery or save a draft. Scheduled deliveries happen automatically at the time selected. For drafts, users have the option to save and schedule a reminder to complete it at a later time.
The original action sheet displayed a purple icon and X to exit. Swipe down was used to return to the message.
Users reported difficulty with actions on this screen. Cancel and Done buttons proved clearer than icons.
When Intervals are scheduled, the Intervals icon will turn blue. The send button will also display an arrow with a clock to confirm. Once sent, the screen will darken and a confirmation will appear at the top of the chat window. Intervals can be edited from this location until delivered.
The original message Interval pushed into the text field and remained purple until delivered. Users were unclear where to find Intervals within the chat string after sending.
A separate, sticky header proved a solution by allowing users to find, edit, and delete Intervals as needed within the chat string.
When an Interval is rescheduled, postponed, or deleted, a confirmation message will appear at the top of the chat window. From this location, it can still be removed or edited.
Based on feedback, a Postpone option was added to allow users to pause delivery with one click.
When selected, the message saves and can be edited within the message string at any time.
When the scheduled delivery time is near, users will receive a notification with options to send, postpone, reschedule, edit, or delete messages.
A lock screen notification and in-Message options were added to the final design based on the action items users requested most.
Options include Send Now, Postpone, Reschedule, Edit, and Delete.
Intervals gives you flexible text message delivery on your schedule, ensuring all your messages arrive at just the right moment.
It is imperative to keep our interactions friction-free.
The way we communicate through our devices is much the same as we communicate in person.
There must be understanding; the correct tone and language must be used; and communication must happen at the right time in the right context.
_____________
Thank you for following along. I hope you enjoyed this journey as much as I did!
I am currently pursuing new opportunities and would love to meet you! Drop a line to find out what we can accomplish together.
